Questions before you buy
Know exactly what the report pack does.
Clear product, privacy, billing, and City-submission boundaries before you upload or pay.
Does Quarterly STR file with the City?
No. Quarterly STR prepares reviewable support materials from the records you provide. You review the result and complete the official Accela submission yourself. Nothing is filed without you.
What happens after I upload and pay?
Quarterly STR automatically reads supported exports, reconciles the stays, and flags rows to review. A positive-activity report with no blockers gets a neutral PDF supporting document and a separate audit CSV; blocked reports remain in private review, and zero activity does not require a supporting PDF. You review the result and nothing is submitted automatically.
What happens if I had zero bookings?
Choose the explicit zero-booking path. The City’s host reporting guidelines say a Tier 3 or Tier 4 quarterly report is still required when booked days are zero, but supporting documentation is not required.
What happens when a stay crosses quarters?
The City’s guidance assigns the entire stay to the following quarter when it crosses a quarter boundary. Quarterly STR keeps the assignment visible and does not split the nights between quarters.
Can I combine Airbnb, Vrbo, and direct bookings?
Yes. Add every supported source for the same licensed dwelling. Quarterly STR normalizes the rows together and flags duplicate, conflicting, invalid, and overlapping activity for review.
Is my data sent to an AI or document-processing service?
No external AI or document-processing service receives uploaded booking files. CSV and supported machine-readable PDF tables are processed deterministically inside the Quarterly STR Cloudflare Worker; unsupported PDFs are rejected.
What does the free scan show?
The account-free readiness scan shows supported-source and row counts, issue categories, and up to three redacted examples. Exact booked-day totals, full rows, the audit CSV, private review PDF, and eligible City support PDF remain part of a paid report pack.
When am I charged?
The free scan and synthetic sample require no card. A charge occurs only after you choose a paid plan and affirmatively confirm the amount, renewal terms when applicable, and any tax in Stripe Checkout.
Can I revise the same property-quarter?
Yes. Revisions to the same licensed property and quarter are included with that property-quarter purchase. A revision does not silently create a separate filing or confirm City submission.
What happens to uploaded files?
A free scan does not save server-side source files. A paid report pack remains available privately for 30 days with a one-quarter purchase and 400 days with an annual or manager plan. At that expiration, access ends and its source copies, saved report, PDFs, and audit CSV are scheduled for asynchronous deletion together. Background cleanup may complete after the expiration time. You can delete a saved report sooner; limited workspace operational metadata may remain as described in the Privacy Notice.
Is Quarterly STR affiliated with the City?
No. Quarterly STR is independent software and is not affiliated with or endorsed by the City of San Diego. The City’s website, published guidance, ordinance, and Accela portal remain authoritative.